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QUESTIONS AND ANSWERS TO EVERYDAY ROOFING QUESTIONS

January 21, 2022

New Year, New Roof Resolution

Have you decided this is the year for Home Improvement? Maybe your roof is on the checklist, but you don’t even know where to start. If you’ve noticed some damage to your roof, you’re probably stuck deciding between two daunting tasks – whether you need to repair or fully replace your roof. Deciding whether to simply repair or completely replace your roof is a tough call to make, especially if (like most people) you know nothing about roofs. Sometimes you […]

August 4, 2021

August 4, 2021

5 Things to Look For in a Roof When Buying a New Home

Home buying is a long process and the last thing you want to worry about is extensive roof damage before closing on your dream home. The roof is one of the biggest investments you will make along with your home purchase so you will want to make sure the roof is in the best condition possible when making your purchase. Your roof needs to fit your family’s personality but it should also be functional. Lucky for you, your roof and […]

May 24, 2021

May 24, 2021

Summer Guide to Your Roof

It is almost summertime and that means it’s going to get hot! And after the snowfall and hail storms around Texas early this year, your roof may have taken a beating. Now is the right time to inspect your roof to decide if your home needs a new roof. Consider this Central Texas is prone to high levels of humidity, moisture and sun exposure. Your roof will not need to be replaced after each rain storm or hot summer day […]

February 18, 2021

How Snow and Ice Can Impact Your Roof

In South Texas, it doesn’t snow quite as often as it does in northern parts of the country during winter, but it does snow from time to time. Because of this, it’s important to know how snow and ice can impact your roof. From exposing vulnerabilities in your roofing system, to causing more severe damage, here are a few of the different ways that snow and ice can create (often major, sometimes minor) problems for your roof. Stress from snow […]

January 21, 2022

New Year, New Roof Resolution

August 4, 2021

5 Things to Look For in a Roof When Buying a New Home

May 24, 2021

Summer Guide to Your Roof

February 18, 2021

How Snow and Ice Can Impact Your Roof

Leanne Arispe

18:17 06 Mar 18

I recently had my roof replaced by Norwest Roofing Company. Such a pleasant transaction from start to finish. The customer service provided was phenomenal. They explained in great detail about the process regarding insurance and the roofing company. As a first time homebuyer, it was well appreciated as I am not sure how that works. Jared, who I was working with from NRC, kept me well informed about the process and was very responsive throughout the entire time. The roofing company came out and finished most of it in ONE day. Additionally, the offered to replace some rotting wood I had going on that I had no idea I had! They worked very quick and efficient. Last but not least, the price. I contacted a couple of roofing companies initially-and Norwest Roofing Company was by far the best bid. I absolutely recommend this company to anyone who needs work done. HIGHLY RECOMMEND!

Diane Trinidad

01:48 27 Sep 17

I recently had Norwest Roofing Company replace a standing seam roof at my business. The roof was old and suffered hail damage in the April storms. I was very pleased with the customer service this company provided. From the first phone call to the completion of the job everything went well and as planned. The crew was asked to start on a Friday due to the office being closed. They were there early and worked through the day to get the old roof removed and all old materials were hauled away at the end of the day. When they started the replacement the following Monday, they were very mindful of the fact that our parking lot would have several cars and people coming and going for their appointments. They were never in the way and made sure that areas to avoid were properly marked with caution tape. The end of each day everything was picked up and left clean. When the job was completed they even trimmed up some trees in the parking lot at no extra charge. The roof looks amazing and I couldn’t ask for anything better. Thank you Norwest Roofing.

Rachel Oswald

14:30 19 Sep 17

After having a few quotes on roof work needing to be done, Norwest Roofing had the best pricing and their reviews were neck and neck with the other 3 companies I was considering. Jared was great to work with and easy to get ahold of. He kept me up to date on what was happening the day of the repairs. Norwest was able to come out for the repairs within a week.

Linh Shen

21:23 07 Aug 17

Needed roof fixed before selling house. Norwest came out to assess and gave estimate within 24 hours. Price was competitive and roofers were pleasant, professional, and knowledgeable. Overall, a very good experience! Would definitely use them again if needed. Highly recommend!

Amanda Jayne Swearingen

20:38 19 Apr 17

Update! Jacob, a co-owner, contacted me and just came out to clean everything up. He was kind, responsive, accommodating, and apologetic. He and another gentleman did a very thorough cleaning. Norwest has also revamped how they approach their jobsites and will now leave flyers on neighbors' doors to stay ahead of these kinds of situations. I think this was just an honest mistake and a fluke. I was very pleased with their response, and my neighbors seem happy with their new roofing. I'm impressed with how they handled this situation and are now being proactive. They very generously offered me an HEB gift card for the inconvenience. In short, I appreciated their sincerity and willingness to make things right. OP: I'm not a customer, but my neighbor is. They had their roof done a few weeks ago, and my yard on that side was left covered in debris, including shingles, paper, pieces of metal, and nails. I had the displeasure of stepping on a nail. Thank god my dogs didn't! No note was left on my door and no attempt was made to contact me regarding a clean-up. What kind of reputable company would do something like this? Disgusting behavior by the roofing crew!

Matt Partyka

21:53 11 May 18

Excellent job by Norwest Roofing. They just recently completed two brand new roofs for my rental properties. Their pricing was lower than competitors and their customer service was outstanding. This is a family owned business that prides themselves on being the best. Jacob was my representative. Despite being temporarily located out of state, Jacob did a superb job of communicating with me from the bidding process all the way until job completion. This included multiple changes at my request and additional work base on the condition of my properties. I am completely satisfied with Norwest's performance and I highly recommend them to others in need of new roofs. Five Star Performance!!!!!

Brianna West

15:23 14 May 18

Needed some repairs to my roof and gutters added. Norwest roofing was courteous and timely. Impressed with the turnaround time from bid to project completion. Everyone was professional and polite and explained things in an easily understandable way. Would recommend!

Jan Breitbarth

19:09 22 Jun 18

Norwest Roofing company was the most professional, friendliest, and explained everything in detail of all five companies that I received quotes from to fix my roof. They had the best and most reasonable price and warranty too. Jared took the time to answer all my questions so I completely understood the entire process. I appreciated that they worked with my schedule even though it meant the roof was fixed in the hot summer heat. The roofers were also very professional and answered all my questions as they were fixing the roof. They worked very hard and had it finished mostly in one day. They even fixed some chimney damage for a very small cost. They also do a great job cleaning everything up before they leave. I will recommend them highly to all my friends and neighbors. I would definitely use them again if I ever have any other roof damage again. Most importantly, this is an extremely trustworthy company!!!

charles knapick

18:40 24 Jun 18

I can't say enough about this fine company. We used them when they were just getting started several years ago. The quality of the work was outstanding. Fast, efficient, and a fantastic clean-up. The roof lasted many years and gave good service. Due to a severe ice storm, the roof suffered serious damage. I called Norwest and received a quick inspection and estimate. We were advised that we would be able to postpone replacement for a few months due to the fact that while there was damage, there was no leakage indicated. We finally had the work done in May. Once again, quick, efficient, excellent service. Our roof looks great and we are both pleased with the results. We are both only too happy to recommend this fine company. A great guarantee and they stand behind their work.

Travis Gossett

02:03 29 Jun 18

Extremely helpful from start to finish. They worked with my schedule and completed the job much sooner than expected. The roof looks incredible! My family won't go to anyone else from now on.

Reem Chavez

14:09 01 Sep 18

We recently needed roof replacement for our San Antonio home. After calling several companies around the area, I was very impressed with North West roofing. Dealing with this issue promptly from another state can be frustrating, however, Jerred went above and beyond to make this experience as smooth as possible. Not only he was knowledgable, he also was efficient. He was able to process all the paper work to my insurance company and start working on my roof within two days. We recommend the company to all our San Antonio families that need roofing. Excellent service for sure.

Gabi Cardenas

17:06 04 Sep 18

Norwest Roofing is the most affordable, quality choice when it comes to roof repairs. They have done repairs on my home a few times, and each time it was a pleasure to work with them! They're local and family-owned, so I definitely felt like they cared about the quality of work and customer service they provided. They explained everything very thoroughly and kept me updated from start to finish. Norwest has consistently done amazing work, and have always finished on time or ahead of schedule. As a first-time homebuyer, I really felt like they genuinely wanted to help me get the most for my money, unlike some other big roofing businesses I'd contacted. They are kind people with a respectable mission, I hope everyone chooses them for their roofing needs!

Caroline Kessler Salcedo

14:32 04 Sep 18

They did a great job! Made it quick and easy for us when we were in a pinch. I strongly recommend them!

Adam Majors

14:20 25 Jan 19

Easy to work with and did the job in a timely manner!

Joseph Schuetze

00:39 09 Feb 19

Great service. Competitive price. They went over the top to make sure I was happy. And I’m very happy.

Steve Dell

16:54 19 Feb 19

Had a full roof replacement completed 2/14/19. The job was basically completed in 1 day, minus some minor work and final inspection completed the next day. Work crew was great, there were at least 6 of them on site. Even cleaned up all nails and other debris that had fallen into the yard. I cant say enough about both Jareds, they were so great. Oh and the price was the best out of the 2 estimates that I got. Great to have awesome people/business in the local area, I cant recommend them enough!

nicholas hernandez

19:14 11 Jul 19

Service was outstanding and Jared did well to walk me through the process. Would definitely recommend to other friends to use.

Lana Miller

14:28 24 Jul 19

Norwest Roofing worked with my time frame, as I was selling my house, and ensured all repairs were done to my satisfaction. Jacob stayed in contact with me and QA'd the work doing some additional small items i pointed out. The work was top notch on the fascia repairs to rotted areas, gaps in seams, and painting to match. Also, i would be remiss if I didn't mention Tina, who answered my call, scheduled my work, and took my payment of course. Tina and Jacob were professional from start to finish. I would highly recommend to anyone.Jason and Lana Miller San Antonio, TX.

Arnoldo Gracia

02:32 26 Aug 19

After a long battle of trying to find a roofing company that met our expectations and gained our trust we came across Norwest Roofing. To our surprise after the initial call we knew our search was over and immediately during our first meeting with Jared he gained our trust and he assured us that our expectations would be met. From the beginning there was no drama about who our insurance company was, how much they allocated for the roof replacement, etc... And as far as payment, only after the project was completed, we were 100% satisfied, and the final withholding check was received from the insurance company did they ask for full payment. Throughout the entire process Norwest Roofing maintained a professional attitude, confidence in their skills, and demonstrated care and respect for our property. Norwest Roofing truly exceeded our expectations, words cannot express our gratitude. Thank you Norwest Roofing!

Jeremy Joiner

18:37 14 Oct 19

These guys did a great job. The project managers and the workers were very diligent and took the time to clean up every nail and piece of trash on the surrounding property afterwards. Best of all they got it done quickly and for a great price. There is a reason these guys have 5/5 stars, I will use them again.

Yvette Almeida

00:41 04 Nov 19

Norwest did a fantastic job. Great about communicating and following up after the work was done. No complaints here. Friendly and reliable. Have used them in the past for patch up jobs and recently to replace my whole roof. Would recommend.

Debbie Sulzer

22:40 18 Nov 19

Junior is very knowledgeable and great to work with.

Ken N

17:42 10 Jan 20

I recently had a roof repair accomplished by Norwest Roofing. They were extremely responsive and punctual in providing me an estimate. After I accepted their proposal, work was started on the repair the next day. I have used them for several jobs now associated with my shingle roof, and I am never disappointed. Their workmanship is outstanding! I highly recommend Norwest Roofing for all of your roofing needs.

00:58 15 Jan 20

Jan Kemp

05:16 29 Jan 20

Norwest was recommended by our real estate agent. We were buying a house and the roof had to be replaced in a fairly short timeframe. Jacob really came through for us. He quickly provided a detailed quote listing everything that would be done, including a 25 year warranty on the shingles, etc. It was clear to me that the company has high standards for quality. The work was completed quickly, and the roof looks great. Norwest also replaced some siding and did an outstanding job. I will definitely use them again and highly recommend them for quality workmanship, great customer service, and fair prices. Thank you, Jacob!

T Robalin

18:33 01 Jul 20

Norwest Roofing installed my new roof after the hail storm. They were very professional. Jacob, was quick to respond to my questions and always kept me in the loop on the status of the job. The job took 1 1/2 days which was very fast compared to what I have seen other homes in my subdivision deal with. Norwest cleaned up everything when they were done. Jacob even sent my next door neighbor a gift card for the inconvenience. I would highly recommend Norwest Roofing.

Virginia Oconnor

18:48 02 Jul 20

Two thumbs up cause I don’t have three, five stars cause there’s no option for 10.Couldn’t be happier with the service I was provided. From beginning to end my experience surpassed my expectations. I would recommend this company to anyone who has roofing needs 💯

ashleigh kirby

19:15 07 Jul 20

Recently had them repair tree damage to our roof and they did great! Very professional and quick. 10/10 would recommend!

Henry Gonzalez

16:15 07 Jul 20

They redid our whole roof after a bad hail storm and they were able to help us promptly. They are quick with their work, very reliable company and professional. Our roof has been great ever since and would definitely recommend them!

Mark Walker

11:35 15 Jul 20

They say "Quality, Quick and Price. Pick two". I got all three with Norwest Roofing. This company is top notch. I needed a job done quickly for a real estate transaction and Norwest knew I was under the gun and could have charged me thru the nose. Gave me a great price and did a fantastic job. Thanks Jacob and Norwest Roofing!!

David Uro

00:41 23 Jul 20

Outstanding service and Installation. Couldn't ask for anything more. Installers are extremely detailed. Service Manager Jacob is honest and goes above and beyond to meet customers wants and his expertise recommendations are spot on.

Allison Henning

19:22 02 Oct 20

We’ve been *incredibly* impressed by our whole experience with Norwest Roofing! Having received varied feedback from a couple different assessors after hail damage, we reached out to Norwest by referral of a friend. They provided a timely, detailed, and “plain language” independent assessment for us and answered several questions so we could ensure we were appropriately re-investing in the repairs our home required. Soon after, a quote was provided and we scheduled the work to be done right away. Within a week the materials were delivered and installation completed, and our service team handled every step for us absolutely fluidly, including proactively providing us updates. You should expect phenomenal communication, pricing, workmanship and results from Jared, Jacob and their ENTIRE team...They took all the stress out of the process of replacing our roof and earned a loyal client!

Sean Runk

19:36 05 Jan 21

Came out for a roof repair needed quickly before rain. Fast and quality service, and at a good price. Highly recommend

Justin Horowitz

19:10 30 Mar 21

I called Norwest on Monday and they scheduled an inspection for me

Barbara McCoy

21:05 30 Mar 21

Norwest Roofing did an awesome job installing the roof on one of my listings that was for sale. The new roof definitely made the home more attractive and added value to the marketability of the home. Thank you everyone at Norwest Roofing.

Wesley Clarkson

20:43 01 Apr 21

This is the second roof job done by Norwest Roofing for us. Extremely responsive service. Quickly and accurately diagnosed the problem at an extremely fair and competitive price. Job was completed very expeditiously! Very pleased to continue to do business with Norwest...wish our home builder would’ve used you all to build the roof initially!

Blair Warren

20:34 25 Jun 21

Norwest just did some repairs on our roof and replaced some old support posts on our back patio and we couldn't be happier. Very professional from start to finish. Thanks guys!

DanBJ Boss

21:18 24 Jul 21

Contacted Jacob at NORWEST roofing after being recommended by a friend. We had extensive hail damage to roof, gutters and trim work on house. Jacob and his team were quick with estimate and repairs, did an outstanding job and worked with insurance company on things the insurance company missed on the first estimate. I cannot thank Jacob and NORWEST roofing for helping us thus this process and the outstanding job they did on everything. Wish I could give them more than 5 stars!

Nick Hamilton

17:01 06 Aug 21

Jacob and the team replaced my roof and did some other wind damage repairs on my home, as well as replacing and repairing some trim and carpentry pieces along with paint and finish. I'm very happy with the quality of the work, the timeliness in which it was done, and they handled the back and forth with the insurance company directly for things their inspector missed to be added to the coverage. Highly recommend.

standingpipe

18:11 28 Sep 21

Great response and helped make my close date very good communications. Thank you!

North Babcock Dental General Dentistry

21:13 30 Sep 21

Hail storms over the years took a beating on the roof at North Babcock Dental. We contacted Jacob at Norwest and he advised us that he would meet the insurance appraisor and work directly with him to get us taken care of. We got more that just a new roof, we got un upgrade and a 'facelift' on our building. New standing seam roof (more modern and up to date), new gutters to match the roof and a new paint job. Looks absolutely beautiful. Thank you Norwest Roofing for make this process simple and easy.

Patrick Torney

21:41 19 Nov 21

A strong gust of wind blew an ancient satellite dish off my roof recently and it noticeably tore up the roof decking and shingles. I called and got a few quotes from several roofers. Jared from Norwest Roofing came the very next day and gave me the best pricing out of the bunch. So, their competitive pricing and the 4.9 star ratings in Google sold me. They did a terrific job. You can't even notice there was damage. Excellent work. Good pricing. They show up when they say they will. What more could you ask? I can recommend Norwest Roofing with confidence!

Rose A. (Rose A.)

17:31 11 Feb 22

Great experience working with Jared. He's very personable and did everything possible to accommodate our schedule.

HENRY WRIGHT

14:27 23 Mar 23

Jacob and Jared addressed an issue with the ridge vent of my roof allowing debris into my attic. They made several trips to evaluate, took photos address the ridge vent issue with the manufacturer. Even though all of the ridge vent wasn't leaking in debris, Norwest made an impressive and timely response to the issue and replace the entire ridge vent and shingles on ridge. This was over 100 lf of venting. There were questions or haggling about this problem. Great service for standing up to their warranty. Thanks

Mark Phippen

15:20 23 Aug 23

We just had our roof replaced by Norwest Roofing. It is an understatement when we say that this company far exceeded our expectations. We are absolutely delighted with the work done on our roof! Norwest gets an A++ rating for quality of work, timeliness in completion of work, and customer service. Additionally, all of the company representatives and employees we dealt with demonstrated exceptional expertise, were respectful, and went the extra mile to ensure that we were satisfied. Well done Norwest Roofing!

Desiree Bernhardt

03:55 13 Oct 23

I have had some major repairs and updates to my home recently. Jacob and his team were very professional and knowledgeable. Jacob worked with my insurance as I had an insurance adjuster that didn't want to cover the cost of the work needed. I had the roof, backyard shed, back porch cover, and carport repaired. Jacob was persistent, and all the work was covered. He was able to get an additional 5k from my insurance to cover all the work that really needed to be done. His crew of Mike and Matt came and did a great job with the additional work on my carport and back patio roof. I felt this company really understood what needed to be done and didn't take advantage of me while doing so. They seriously put my best interest first! Definitely try this company out!!5 star review for sure!

Jeffrey Posada

21:55 09 Nov 23

By far the best roofing company I’ve worked with. They are timely, did great work, and their staff is always great to work with.

Socks Mom

18:30 14 Nov 23

Recently, Norwest Roofing repaired part of our roof, and replaced two turbines and solar-powered attic vent. The cost was more than fair. The crew was punctual, courteous, and professional. They knew what they were doing, and did a great job! Norwest is an awesome roofing business, and will be our go-to company when the entire roof needs replacement. Thanks!!

Lynnette Simper

19:22 05 Feb 24

Jacob from Norwest came out and gave us a bid to seal around all of our pipes and make sure that things looked good. He sent his crew out and they went above and beyond making sure that things were nice and sealed. So glad that we were referred to them.

John Schwartz

18:46 22 Mar 24

The most excellent Roofer and repair experience. Reliable, courteous, and a great experience with this company that went above and beyond with special attention to details. Just great!

Israel M. Ortiz

03:17 27 Jun 24

Norwest was great, they were professional, and straight to the point. I really appreciate the work they performed. Thank you!

Celina

17:48 28 Jul 24

This was the best experience ever! Jacob is very professional and trustworthy. Their attention to detail is definitely reflected in their high quality of work. Their knowledge and helpfulness with the need of my insurance was incredible! I will definitely recommend them to my family and friends! Thank you so much!

IVT Properties

22:17 06 Aug 24

Great experience with Norwest Roofing. Very responsive from the start, answering all questions and scheduling the work quickly. On time and communicative. Highly recommend.